Returns, Warranty & Service Support Policy

Returns, Warranty & Service Support

Effective from: November 17, 2025

Overview

Vishal Electronics is committed to genuine products and strong after-sales support. We sell only brand-authorised products and provide service support to help customers with setup, data transfer and warranty coordination. Please read the policy below before making a purchase.

1. Refunds

  • No refunds. All sales are final. We do not offer refunds once a product has been billed and handed over to the customer.
  • This applies to all products: mobile phones, accessories, audio products, appliances and gadgets.

2. Replacements

  • We do not provide direct store replacements. Replacement decisions are managed only by the product manufacturer under their DOA (Dead on Arrival) or replacement policies.
  • Replacement is possible only when the manufacturer’s authorised service centre inspects the unit, certifies DOA and approves replacement in writing.

3. Manufacturer Warranty & Repairs

  • All products sold carry the manufacturer’s warranty. Warranty scope and duration depend on the brand and model.
  • The warranty covers manufacturing defects and hardware failures as per the brand’s terms.
  • Warranty does not cover physical damage, liquid damage, burn, unauthorized tampering or normal wear and tear.

4. Our Service Support (What We Do)

  • We provide in-store assistance including device setup, data transfer, basic troubleshooting and warranty registration help.
  • We assist customers with documentation, booking service centre appointments and escalation support when required.
  • We do not perform internal hardware repairs — all repairs and replacements are handled by brand-authorised service centres.

5. DOA (Dead on Arrival)

  • DOA windows and terms vary by brand (commonly 24–72 hours). To claim DOA, the customer must allow the authorised service centre to inspect the unit and issue DOA confirmation.
  • Only a written DOA confirmation from the brand or its authorised service centre can lead to replacement per manufacturer policy.

6. Non-returnable / Non-eligible items

  • Wrong purchase choice, buyer’s remorse, colour/model change, cosmetic scratches after use, or damage due to misuse are not eligible for returns or replacement.
  • Products with tampered seals, broken IMEI/serial labels or signs of unauthorised repair are not eligible for warranty claims.

7. How to Request Service Support

  1. Email us at info@vishalelectronics.com or call: 033 3544 7482, Vishal: +91 98366 11110, Om: +91 87776 15376, Shubham: +91 98301 30567.
  2. Provide your invoice, IMEI/serial number, purchase date and a clear description of the issue.
  3. We will guide you to the correct authorised service centre and assist with the submission process.

8. Turnaround Time & Liability

  • Repair or replacement turnaround time is determined by the manufacturer / authorised service centre and may vary.
  • Vishal Electronics cannot guarantee or speed up manufacturer service timelines and is not liable for delays caused by brand service centres.

9. Contact

Vishal Electronics
197, Sarat Bose Road, Near Marco Polo Restaurant, Kolkata – 700029
Landline: 033 3544 7482
Vishal: +91 98366 11110
Om: +91 87776 15376
Shubham: +91 98301 30567
Email: info@vishalelectronics.com

Policy subject to brand warranty terms. We update this policy from time to time — please check the effective date above.