Shipping & Delivery Policy

Effective from: September 23, 2026

Overview

Vishal Electronics ships orders across India. We do not provide international shipping. For Kolkata customers, we offer fast same-day delivery on eligible items.

1. Delivery Coverage

Pan-India Shipping: Available via trusted courier partners.
No International Shipping: We currently deliver within India only.
Kolkata Same-Day Delivery: Available for in-stock items ordered before 4:00 PM IST, delivered by our own staff or Porter.

2. Delivery Timelines

Kolkata: Same-day or next-day delivery depending on product availability.
Metro Cities: 2–4 business days.
Tier-2 / Tier-3 Cities: 3–7 business days.

Actual delivery times may vary due to courier delays, high-volume periods, festivals or unforeseen circumstances.

3. Order Processing

Orders received during business hours (Mon–Sat, 11:00 AM – 8:30 PM) are processed within 24 business hours.
Pre-orders or out-of-stock products will display an estimated dispatch timeline on the product page.
Customers will receive an SMS/Email update with tracking details once the order is shipped.

4. Delivery Charges

Free delivery across India on smartphones, tablets, laptops, smartwatches, premium audio, cameras, home appliances and other products priced ₹5,000 and above.
Accessories under ₹5,000 (cables, chargers, cases, screen protectors, power banks etc.) and select budget brands carry a delivery charge of ₹100–₹150.
Kolkata same-day delivery is charged by distance from our store and is free on orders above ₹10,000.
Store pickup from our Kolkata store is always free.
The exact delivery charge is always shown at checkout before you pay.

5. Packaging & Invoice

All orders are packed securely in tamper-proof, brand-approved packaging.
Every shipment includes a GST invoice for warranty and service support.

6. Damaged, Missing or Tampered Shipments

If the package appears damaged, tampered or open, please refuse delivery or mention the issue on the courier receipt.
Contact us immediately at info@vishalelectronics.com or via our support phone numbers.

7. Lost or Delayed Shipments

If a shipment is lost in transit, we will coordinate with the courier partner for investigation.
Replacement/refund decisions depend on the courier partner’s confirmation and policies.

8. Payment & Cash on Delivery

Cash on delivery is available only when your order is delivered by our own delivery staff within Kolkata. You can also pay by card or UPI at the door.
Porter and courier deliveries are prepaid only – no cash on delivery.
All other orders are paid via UPI, card/netbanking (secure HDFC payment link) or bank transfer (NEFT/RTGS/IMPS).
A valid local phone number is required for cash-on-delivery verification. Orders may be cancelled if verification is not successful.
See our Payment Options page for details.

9. Contact for Delivery Support

Landline: 033 3544 7482
Vishal: +91 98366 11110
Om: +91 87776 15376
Shubham: +91 98301 30567
Email: info@vishalelectronics.com

This policy is updated periodically. Please check this page for the latest version before placing an order.