Frequently Asked Questions

Shipping & Delivery

Do you deliver in Kolkata?

Yes! We offer fast local delivery throughout Kolkata. Our store team and Porter delivery partners ensure your electronics reach you safely and quickly.

Do you ship All-India?

Yes, we ship across India. Shipping rates and delivery times vary based on your location. You'll see exact shipping costs at checkout.

How long does delivery take?

Kolkata: Same-day or next-day delivery available
Other cities: 3-7 business days depending on location

Can I track my order?

Yes! We'll keep you updated on your delivery:

Store delivery: We'll share our delivery person's contact number so you can coordinate directly
Porter delivery: We'll share Porter tracking details
Courier delivery: We'll share the courier receipt and tracking number

Product Warranties & Authenticity

Are all products genuine?

Yes, we sell only 100% authentic products sourced directly from authorized distributors and brands.

What warranty do products come with?

All products we sell carry the brand's official warranty as per their terms and conditions. Warranty duration and coverage vary by brand and product category.

How do I claim warranty?

Payment Methods & EMI Options

What payment methods do you accept?

We accept the following payment methods:

NEFT / RTGS - Direct bank transfers
UPI - Google Pay, PhonePe, Paytm, and other UPI apps
Brand Cashback via Link - Special cashback offers from brands

How do I pay via NEFT/RTGS?

After placing your order, we'll share our bank details. Complete the transfer and send us the transaction reference for confirmation.

Do you offer EMI options?

Yes! EMI options are available on select products. Contact us to discuss EMI plans for your purchase.

Is my payment information secure?

Yes, all payment information is handled securely. For UPI and online payments, transactions are encrypted and protected.

Returns & Exchanges

What is your return policy?

Unopened Products: Returns accepted within 7 days of delivery only if the product is completely unopened with original seal intact, including all packaging, accessories, and warranty cards.

Opened/Used Products: Once opened or used, products cannot be returned. All issues must be handled through the brand's authorized service center.

What if my product is Dead on Arrival (DOA)?

If your product is defective out of the box:

Report the issue within 48 hours of delivery
The product will be sent to the brand's authorized service center for DOA verification
Replacement or refund will be provided only if the service center confirms DOA as per the brand's policy

What about defects after opening the product?

All defects or issues after opening must be handled through the brand's warranty process at their authorized service center. We'll assist you with the warranty claim process.

Why can't opened products be returned?

Electronics are sold with minimal margins, and brands do not accept returns of opened products. This policy is standard across electronics retail and ensures we can continue offering competitive prices.

Product Technical Questions

I have questions about product specifications or compatibility. Can you help?

Absolutely! We're here to help you make the right choice. Contact us with your questions about:

Product specifications and features
Compatibility with your existing devices
Choosing between different models
Technical requirements and setup
Product comparisons and recommendations

Can I speak to someone before buying?

Yes! We're not just another e-commerce or quick commerce platform. We're real people who care about helping you find the right product. Get in touch with us anytime - we're always happy to talk, answer questions, and guide you through your purchase decision.

Need More Help?

We're humans, not bots! Unlike typical e-commerce platforms, you can always get in touch with us as real people. Whether you have questions before buying, need help during your purchase, or want support after delivery - we're here for you.